Welcome to the Rotary Centre for the Arts FAQ page. Here, we've compiled answers to some of the most commonly asked questions to help you make the most of your visit and experience our vibrant community. Whether you're curious about ticket purchases, our program schedule, venue accessibility, or any other aspect of our operations, you'll find the information you need right here. If you have further questions, don't hesitate to contact our friendly team for assistance. We're here to ensure your experience is as enjoyable and seamless as possible.

 

General Information

What is the Rotary Centre for the Arts?

Located in the heart of Kelowna’s Cultural District, the RCA is a multidisciplinary visual and performing arts and cultural centre.

What kind of programs do you provide?

We offer a wide range of arts programs for all ages, including dance and art workshops for adults, kids camps, free community concerts, and more. 

What is the name of the theatre?

The Mary Irwin Theatre is located inside the Rotary Centre for the Arts. Learn more about our historical theatre.

Where can I park?

The RCA parking lot is reserved for staff and clients. Parking is available near the RCA, but it can be limited during peak times. Please allow ample time to park. 

Where can I find lunch or coffee nearby?

There are several great spots for lunch and coffee around the Cultural District. Sprout Coffee, Bamboo Chopsticks and more. 

Our tenant, Roma Nord Bistro, offers delicious options for dinner, but please note we do not take reservations for Roma Nord. Visit their website or call them directly for reservations. 

Do you have public bathrooms?

Yes, we have public restrooms.

Do you have an ATM machine?

Yes, we have an ATM machine. It is located at the box office.

Do you use a fog machine in the theatre?

Yes, we do have a water-based haze machine, commonly known as a fog machine. When stage lighting penetrates through the fog, it transforms into an ethereal mist, adding drama and intrigue. Water-based fog is generally safe and non-toxic. The Amhaze Eco is a professional haze machine that delivers high output while utilizing economic fluid consumption.

Box Office

Who do I contact for questions about seating, show content, ticketing, etc.?

Call our box office at 250-469-8940 or email [email protected]. You can also visit us at 421 Cawston Avenue, Kelowna, BC.

Phone: Monday to Friday: 9 AM - 5 PM

In-person: Monday to Friday: 1 PM - 4 PM (1 PM - 8 PM on show days)

Closed on holidays.

Tickets can be purchased online.

How do I buy tickets or renew a membership?

Tickets and memberships can be purchased online through our website, by calling the box office, or by visiting the box office in person. 

What is My Account?

My Account is your online account on the RCA website where you can manage your details, purchase or renew memberships, and purchase/access your tickets. 

Can I change my performance date after booking?

As an RCA Theatre Member, you can change dates for the same production, subject to availability and exchange fees. Please call the box office at least 24 hours in advance. 

What if I lose my tickets?

Lost tickets can be replaced at the box office with proof of purchase. 

RCA Theatre Membership

What are my theatre member benefits?

Members enjoy benefits like free subscription ticket exchanges, discounts on additional tickets, and access to special events and promotions.

Learn more.

I am an RCA Theatre Member. Do I get a discount on additional tickets?

Yes, members receive a 20% discount on additional tickets for up to 2 tickets for any RCA Presents show.

Bookings and Rentals

Do you allow outside catering for my event?

Outside catering is allowed, but outside alcohol service is not permitted. Our in-house bistro, Roma Nord, handles alcohol service and can be contacted at [email protected]

Do you have parking for my event?

Parking passes for rental clients can be issued as part of the rental contract.

What are you ticket pricing and fees?

We collect $6.75 per ticket ($2.00 CIF + $2.50 admin fee + $2.25 ticket fees). The Capital Improvement Fund Surcharge (CIF) and service fees are added to cover box office costs, card processing, theatre improvements, and taxes. 

All un-ticketed events will incur a $2.00 CIF charge per person, which will be invoiced post-event.

Youth Arts Council

How do I get involved with Youth Arts Council?

We have a Youth Arts Council that engages young people in the arts through various programs and events. For more information or to get involved, please visit the RCA Youth Council.

Support the Rotary Centre for the Arts

How can I support the RCA?

As a non-profit organization, we rely on the support of our patrons. Monthly donations, memberships, and sponsorships help us deliver arts education programs and community events. You can become a member of KVPACS for an annual donation of $20. Donate today

Friendly Reminders

What is your theatre etiquette?
  • Please turn off all electronic devices during the show. If you need to be reachable for emergencies, leave your name, device, and seat location with an usher. 
  • No smoking of any kind in the building. 
  • Use fragrances modestly as some patrons may have allergies. 
  • Please wait until intermission or after the performance to discuss the show. 
  • If you have a complaint about another guest, please inform an usher. 

Code of Conduct

What is the code of conduct for the Rotary Centre for the Arts?

The Rotary Centre for the Arts is committed to providing a welcoming and respectful environment for all patrons. To ensure that our space remains safe and enjoyable for everyone, we ask all patrons to adhere to the following Code of Conduct.

EXPECTATIONS FOR PATRONS

1. Respectful Behaviour: 
Patrons are expected to treat fellow visitors, staff, and artists with kindness and respect. This includes maintaining a positive tone and engaging in civil discussions.
2. Dress Code: 
We encourage patrons to dress in a manner that is appropriate and respectful, considering the atmosphere of our arts venue and the many families and children that frequent our facility.
3. Integrity and Honesty:
Patrons should act in an honest manner and refrain from any actions that could damage the reputation of the Rotary Centre for the Arts or its affiliated artists.
4. Obstruction-Free Environment: 
Please respect the space by not obstructing pathways, exits, or causing disturbances that may affect other visitors’ enjoyment of the facility. 
5. Confidentiality:
If you obtain any confidential information regarding our events, staff, or patrons, please keep it private.
6. Use of Facilities:  
Patrons are expected to use the facilities responsibly and report any issues or damages to staff promptly. Resources within the centre should be used as intended.

PROHIBITED CONDUCT

The Rotary Centre for the Arts does not tolerate any of the following behaviours:

1. Discrimination and Harassment:
 Any form of discrimination, harassment, or bullying will not be accepted.
2. Violent Behaviour: 
 Aggressive or violent behaviour, including verbal threats, is strictly prohibited.
3. Illegal Activities:
Engaging in illegal activities, including the use of illegal substances or vandalism, will result in immediate removal from the premises.
4. Profanity or Unruly Behaviour
  Use of profanity or lewd behaviour is deemed inappropriate and will not be tolerated.
5. Substance Abuse:  
Patrons under the influence of alcohol or drugs that impair judgement may be asked to leave the premises.
6. Disruptive Behaviour:
Any action that disrupts the enjoyment of others or engages in disruptive behaviour will result in corrective measures, which may include eviction from the facility.

ENFORCEMENT OF THE CODE

Violation of this Code of Conduct may result in corrective action, which may include:

- A verbal reminder of expected behaviour
- Removal from participating in an event. Class or workshop
- Temporary removal from the facility
- Permanent banning from the Rotary Centre for the Arts, depending on the severity of the violation.

Thank you for helping us maintain a positive and enriching environment for all patrons at the Rotary Centre for the Arts. We appreciate your cooperation and support.
 

Parking

Do you have parking?

The RCA parking lot is reserved for staff and clients. Parking is available near the RCA, but it can be limited during peak times. Please allow ample time to park. We offer limited parking for clients renting the Mary Irwin Theatre. 

Contact Us

Contact Us

For rentals, contact Nicole Benson at [email protected]

For co-presentation opportunities, contact Andrew Stauffer at [email protected]

For box office support or general inquiries, email [email protected] or call 250-717-5304